Customer Contact Centres
Watch our film featuring the full contact centre offer for Torbay or watch our short burst clips on the TDA YouTube channel focussing on business support, connectivity, our skilled loyal workforce and competitive costs in comparison to other UK contact centre locations.
Torbay is your new competitive advantage
Torbay offers a unique opportunity for your contact centre business. We have a loyal, educated workforce with a strong customer service culture and wage costs that are up to 20% lower than other major UK contact centre locations in the UK.
Well-matched demographic and sector expertise
Torbay has a population of 130,000+ and another 120,000+ within easy reach. We are famous for our tourism sector but also have significant industry clusters in photonics & electronics, marine, advanced manufacturing and engineering.
Competitive wage rates
We have existing contact centres in financial services, insurance, technology, public sector (including a flagship Jobcentre Plus call handling centre) and home shopping fulfilment all of which benefit from wages that are up to 20% lower than other UK contact centre locations.
The right commercial premises at the right price
Property costs are far lower than comparable locations like Reading, Nottingham and Cardiff. There is immediate availability in highly regarded commercial property to house up to 100 seats. We are also a favourable location for businesses looking to invest in new build, with major developments underway.
High staff retention
Our existing contact centre cluster is not overheated unlike many other UK locations, so companies benefit from high levels of staff retention and loyalty, saving on training budgets and recruitment costs.
Highly favourable environment for job creators
Torbay has higher than average unemployment and yet a workforce that is well trained. 72% of residents of 16+ are qualified at NVQ2 and above. South Devon College in Paignton is the number 1 Further Education College in the UK and can offer training packages tailored to your sector.
Customer service is part of our lifeblood
Our thriving tourist sector means that there are unique seasonal opportunities to attract experienced customer service staff. This means you can ramp up activity during low season periods to respond to seasonal demand safe in the knowledge you can recruit the right staff from the local workforce and surrounding travel to work area.
To find out more about the opportunities for call centre businesses in Torbay, call Jason Buck, Investment Development Manager now on 01803 208799 or email [email protected]